Firstly, I started by drawing a research plan. I defined my research objectives and method. Using a Knowledge board, I made some assumptions about the Nigerian health sector and conducted desk research to get facts, then I moved on to drafting our research questions. The questions were structured to know the user's pain points, goals, needs, experiences, behaviors, and workable solutions to the stated problem. My goal was to solve the problem based on the user's responses drafted an online open-ended and Closed-ended survey on Google Forms and shared it with people on various platforms.
User Research
Desk Research, User Survey,
Competitor Analysis
Tools: Figjam, Google Forms, and
Google Docs